Terms & conditions.

1. 1.1Yoon Studio provides garment care services primarily for original YOON THE VALET products.
2. 1.2All service requests are subject to individual assessment. Submission of a request does not guarantee acceptance.
3. 1.3Our team evaluates each request based on garment authenticity, condition, construction, material availability, service capacity, and technical feasibility.
4. 1.4We may request additional information, photographs, purchase records, or physical garment inspection to complete an assessment.
5. 1.5Where a request cannot reasonably be accommodated, we will explain the reason and, where possible, suggest an alternative.

1. 2.1Eligibility is determined on a case-by-case basis.
2. 2.2Original purchasers, gift recipients, and owners of secondhand Yoon garments may submit requests for assessment. Acceptance is not guaranteed.
3. 2.3We may request reasonable evidence that the garment is an authentic Yoon product.
4. 2.4Garments with extensive deterioration, significant structural damage, prior modifications, or unsuitable material conditions may require additional assessment or may not qualify for the requested service.
5. 2.5Eligibility decisions do not affect any statutory rights or remedies available to customers under applicable law.

1. 3.1Custom Fit covers selected garment alterations, subject to technical feasibility.
2. 3.2Customers are responsible for providing accurate measurements and relevant fit preferences.
3. 3.3Our team will explain the proposed adjustments and any foreseeable effects on the garment's original design.
4. 3.4Applicable fees and estimated timelines will be confirmed before work begins.
5. 3.5Additional alterations outside the agreed scope require further assessment and customer approval.

1. 4.1Lifetime Repair offers ongoing access to repair assessment and eligible repair services throughout a garment's reasonably serviceable life.
2. 4.2The term "lifetime" refers to the period during which a garment remains reasonably repairable, rather than the lifetime of its owner.
3. 4.3Lifetime Repair is not an unconditional warranty and does not guarantee unlimited, complimentary, or technically feasible repairs.
4. 4.4Repair eligibility and fees are determined individually according to the type and extent of damage, required workmanship, material availability, and garment condition.
5. 4.5Where repair is feasible, our team will provide a proposed scope of work and communicate applicable fees before proceeding.
6. 4.6Some repairs may result in visible stitching, replacement components, or minor differences from the garment's original appearance. Such foreseeable changes will be explained before approval.
7. 4.7Where a garment cannot reasonably be repaired, Yoon may decline the request and explain the assessment outcome.
8. 4.8Lifetime Repair does not replace or limit customers' statutory rights relating to defective products or services.

1. 5.1Remake Requests are considered individually and are subject to design and technical assessment.
2. 5.2A remake may involve irreversible alterations, including cutting, reconstruction, or removal of original garment components.
3. 5.3Our team will explain the proposed design, material limitations, applicable charges, and estimated completion time.
4. 5.4Work will begin only after the customer approves the agreed scope and applicable payment arrangements.
5. 5.5Additional design changes requested after approval may require a revised quotation and timeline.

1. 6.1Service fees are assessed on a case-by-case basis.
2. 6.2Pricing may vary according to garment condition, service complexity, workmanship, additional materials, and other relevant requirements.
3. 6.3Any assessment or consultation fee will be disclosed before the customer agrees to incur it.
4. 6.4Customers will receive confirmation of applicable service fees and payment arrangements before work begins.
5. 6.5Additional charges will not be incurred without prior customer approval.
6. 6.6Payment methods, deposits, and payment deadlines will be communicated during service confirmation.

1. 7.1Shipping arrangements are determined individually according to the service, garment location, and agreed logistics.
2. 7.2Customers will be informed of any applicable inbound and return shipping charges before proceeding.
3. 7.3Garments should be clean, dry, and securely packaged when submitted, unless otherwise agreed.
4. 7.4Customers should follow the shipping instructions provided and retain relevant delivery records.
5. 7.5Responsibility for shipping-related loss or damage will be assessed according to the agreed arrangements, relevant evidence, and applicable law.
6. 7.6Return delivery or collection will be arranged following service completion and fulfillment of agreed payment obligations, subject to applicable law.

1. 8.1Service completion times are estimated individually following assessment.
2. 8.2Estimates depend on the nature of the request, garment condition, workmanship required, material availability, and service capacity.
3. 8.3Any material changes to the estimated timeline will be communicated to the customer as soon as reasonably practicable.
4. 8.4Where a delay materially affects the agreed service, the customer may contact Yoon to discuss available options and applicable remedies.

1. 9.1Customers may request changes or cancellation before work begins.
2. 9.2Where work has already commenced, any applicable charges will be assessed based on the agreed terms and work or costs reasonably incurred.
3. 9.3Refunds, where applicable, will be handled according to the service agreement and relevant consumer-protection requirements.
4. 9.4Yoon will seek customer approval before undertaking material changes outside the agreed service scope.

1. 10.1We aim to perform accepted services with reasonable care, skill, and attention to the garment's construction.
2. 10.2Customers are encouraged to inspect their garments upon receipt and contact us promptly with any concerns.
3. 10.3If the completed service does not correspond with the agreed scope or reasonable quality standards, Yoon will review the concern and assess an appropriate remedy.
4. 10.4These terms do not exclude or restrict consumer rights that cannot lawfully be excluded.

1. 11.1Personal information collected through Yoon Studio will be used for service assessment, communication, payment administration, and delivery coordination.
2. 11.2Customer information will be handled in accordance with our Privacy Policy and applicable Indonesian personal data protection requirements.

For service requests, questions, or concerns:

YOON THE VALET — Yoon Studio
Surabaya, Indonesia
Email: [Official service email]
WhatsApp: [Official service number]

Last updated: [Insert date]